ismPro

Issue Management for the Professional user. Complete stand-alone application totally compatible with SugarCRM-CE. Allows you to easily and efficiently record, assign and track all types of issues, up to their resolution. 

ismPro belongs to a series of applications developed by SESWCustoms with the independant professional in mind. Ideal for consultants and managers at all levels that need tools for departmental levels of work. In other words, Fitness for Purpose!

At the core of ismPro is SugarCRM-CE, ground-breaking open source Customer Resource Management application.

Key Points to keep in mind

ismPro gives you a robust method of identifying and documenting issues and problems that occur during the life cycle of any process. It makes it easier to evaluate issues, assess their impact, and decide on a plan for resolution. It helps you capture the details of each issue, so that stakeholders can quickly see the status, and who is responsible for resolving it. 

When you implement ismPro, you add an "Issue Management Framework".  This framework will establish defined processes and clear protocols to ensure appropriate action, particularly given the diversity of issues and their potential consequences. 

This will send a message to the stakeholder community that you have a comprehensive plan to deal with issues quickly and effectively. This organized approach to managing issues provides many valuable insights that can be used to refine and improve your future results and those your company, employer and/or members of your team.