As issues arise and multiply in any line of profesional work, trying to manage them in spreadsheets and email becomes too difficult and inefficient, and sometimes even dangerous.
If it’s really an issue and your being payed to deal with it, someone, somewhere, cares about whether or not it’s being addressed correctly. Often, silence can be mistaken as a lack of effort or progress. Sometimes it’s not enough to just tell, or email, someone when the issue is closed, especially if the issue takes a while to get resolved.
As issues are tackled and their root causes analyzed, immediate access to all issue related information not only keeps people informed, calm, supportive, and confident that you’re taking care of the problem, but it also gives stakeholers an opportunitiy to see if there could be room for process improvement.
Having the capability to identify and resolve issues as quickly as possible will directly affect your success, and the success of your team. Not to mention the edge you’ll get when you have the resources (information) to learn from previous situations and benefit from past experiences. This way, you'll be able to manage issues and move forward faster.
If it’s really an issue and your being payed to deal with it, someone, somewhere, cares about whether or not it’s being addressed correctly. Often, silence can be mistaken as a lack of effort or progress. Sometimes it’s not enough to just tell, or email, someone when the issue is closed, especially if the issue takes a while to get resolved.
As issues are tackled and their root causes analyzed, immediate access to all issue related information not only keeps people informed, calm, supportive, and confident that you’re taking care of the problem, but it also gives stakeholers an opportunitiy to see if there could be room for process improvement.
Having the capability to identify and resolve issues as quickly as possible will directly affect your success, and the success of your team. Not to mention the edge you’ll get when you have the resources (information) to learn from previous situations and benefit from past experiences. This way, you'll be able to manage issues and move forward faster.
SESWCustoms Issue Management for Professionals will help you achieve this!
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